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Last Updated: June 2026
VidvanTalk ("we," "our," or "us") is committed to protecting your privacy and ensuring a safe and secure experience while using our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the VidvanTalk mobile application, website, and related services.
By accessing or using VidvanTalk, you agree to the collection and use of information in accordance with this Privacy Policy.
VidvanTalk is a platform that connects users with verified professionals, experts, and listeners from various fields, including but not limited to:
Doctors
Advocates
Human Resource Professionals
Software Developers
Career Mentors
Business Consultants
Teachers
Subject Matter Experts
Industry Professionals
Users can connect with professionals through chat, voice calls, video calls, and other communication methods available on the platform.
Users must create an account and log in to access VidvanTalk services.
To create and manage an account, we may collect:
Full Name
Email Address
Mobile Number
Profile Picture
Gender (Optional)
Date of Birth (Optional)
Location Information (Optional)
Account Preferences
Users are responsible for maintaining the confidentiality of their account credentials.
We may collect the following categories of information:
Name
Email Address
Phone Number
Profile Information
Location Information (when permitted)
Chat Messages
Session Information
Support Requests
User Feedback
Device Information
IP Address
Operating System Version
App Version
Device Identifiers
Network Information
Recharge History
Wallet Transactions
Payment Records
Purchase Details
We use the collected information to:
Provide and maintain our services
Connect users with professionals
Process wallet recharges and payments
Improve platform performance and user experience
Provide customer support
Prevent fraud and misuse
Monitor platform security
Send service-related notifications
Comply with legal obligations
Resolve disputes and complaints
VidvanTalk operates on a prepaid wallet and recharge model.
Users may add funds to their wallet and use the available balance to access paid conversations, consultations, or sessions with professionals on the platform.
Transaction records may be retained for accounting, fraud prevention, dispute resolution, and legal compliance purposes.
VidvanTalk provides communication services including chat, voice calls, and video calls.
To facilitate these services, we may collect and store:
Session timestamps
Session duration
Communication metadata
Technical connection information
User reports and complaints
Communication data may be retained when necessary for customer support, dispute resolution, fraud prevention, platform safety, legal compliance, and service improvement.
Professionals available on VidvanTalk provide information, opinions, guidance, and discussions based on their individual knowledge, experience, and expertise.
The views, opinions, recommendations, or advice shared by professionals are their own and do not represent VidvanTalk.
Users should independently evaluate any information received before making legal, medical, financial, business, career, educational, or personal decisions.
Using VidvanTalk does not automatically create:
Doctor-Patient Relationships
Attorney-Client Relationships
Employer-Employee Relationships
Consultant-Client Relationships
Any other legally protected professional relationship
unless such a relationship is separately established outside the platform in accordance with applicable laws.
VidvanTalk may verify professional profiles through:
Identity Verification
Qualification Verification
Professional Certifications
Licenses
Work Experience Documentation
However, VidvanTalk does not guarantee the accuracy, validity, or completeness of any professional's credentials and users should exercise independent judgment.
Depending on the features you use, VidvanTalk may request the following permissions:
Used for video calls, profile photos, and media uploads.
Used for voice and video communication.
Used only when users choose to invite contacts or share referrals.
Used to improve recommendations and user experience.
INTERNET
ACCESS_NETWORK_STATE
RECEIVE_BOOT_COMPLETED
VIBRATE
These permissions are required for proper operation of the application.
We may use trusted third-party service providers including:
Google Play Services
Firebase Analytics
Firebase Crashlytics
Apple Services
Payment Gateway Providers
Cloud Hosting Providers
These third parties may collect and process information necessary for delivering their services under their respective privacy policies.
VidvanTalk may provide paid services through wallet recharges and purchases.
Payment transactions are processed by secure third-party payment providers.
We do not store full debit card, credit card, UPI PIN, net banking credentials, or other sensitive payment information on our servers.
Whenever you use our Service, we may automatically collect log information including:
Device IP Address
Device Name
Operating System Version
App Configuration
Time and Date of Usage
Diagnostic Information
Crash Reports
Performance Statistics
This information helps us improve reliability and performance.
VidvanTalk may use cookies and similar technologies through our website and third-party services to improve functionality, analytics, and user experience.
Users may disable cookies through browser settings, although some features may not function properly.
We may employ third-party companies and individuals to:
Facilitate our services
Process payments
Provide customer support
Analyze platform usage
Improve service quality
Host infrastructure and databases
These parties are obligated to protect your information and use it only for authorized purposes.
We implement commercially reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Prevent fraud
Enforce agreements
Maintain platform safety
When information is no longer required, it may be deleted, anonymized, or securely archived.
Users may request account deletion by contacting our support team.
Upon receiving a valid request, we will delete or anonymize personal information unless retention is required for legal, regulatory, security, fraud prevention, accounting, or dispute resolution purposes.
VidvanTalk is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13 years of age. If we become aware that such information has been collected, we will promptly remove it from our systems.
Parents or guardians who believe a child has provided personal information should contact us immediately.
Our services may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices, policies, or content of such third-party services. Users should review the privacy policies of those services independently.
Your information may be processed and stored on servers located in different countries where our service providers operate.
By using VidvanTalk, you consent to the transfer, storage, and processing of information in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time.
Any changes will be posted within the application, website, or other appropriate channels. Continued use of the Service after such updates constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, requests, or suggestions regarding this Privacy Policy, please contact us:
VidvanTalk Support
Email: support@vidvantalk.com
We will make reasonable efforts to respond to your inquiry in a timely manner.
