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Last Updated: June 2026
At VidvanTalk, we strive to provide a smooth and transparent experience for all users. This Refund Policy explains how refunds are handled for wallet recharges, consultations, chats, voice calls, video calls, and other services available through the platform.
By using VidvanTalk, you agree to this Refund Policy.
VidvanTalk operates on a prepaid wallet and recharge system.
Users may add funds to their wallet and use the available balance to access paid services offered by professionals on the platform.
Unless otherwise required by applicable law, wallet recharges are generally non-refundable once successfully credited to the user's account.
Refund requests may be considered in the following situations:
If a user is charged multiple times for the same transaction due to a technical error.
If payment is successfully deducted from the user's account but the wallet balance is not credited within a reasonable period.
If a paid session could not be delivered due to a verified technical issue on VidvanTalk's side.
If an unauthorized transaction is reported and verified through our investigation process.
If wallet balance is incorrectly deducted due to a system error.
Refunds will generally not be provided in the following situations:
User changes their mind after recharging the wallet.
User is dissatisfied with the opinion, guidance, or information provided by a professional.
User fails to attend or respond during a scheduled session.
User experiences issues caused by their own internet connection, device, or network.
Wallet balance remains unused.
Services have already been successfully delivered.
User violates platform policies resulting in account suspension or termination.
Professionals on VidvanTalk provide guidance, information, opinions, and discussions based on their individual expertise and experience.
Refunds will not be issued solely because:
The user disagrees with the professional.
The advice did not produce the desired outcome.
The user expected a different opinion or recommendation.
To request a refund, users must contact our support team with:
Registered mobile number or email address
Transaction ID
Date of transaction
Description of the issue
Supporting screenshots or evidence (if applicable)
Refund requests should be submitted within 7 days of the transaction date.
Each refund request is reviewed individually.
VidvanTalk reserves the right to:
Request additional information
Conduct an investigation
Approve or reject a refund request based on available evidence
The decision of VidvanTalk regarding refund eligibility shall be final, subject to applicable consumer protection laws.
If a refund is approved:
Wallet refunds may be credited directly to the user's VidvanTalk wallet.
Bank, UPI, card, or payment gateway refunds may take approximately 5–15 business days, depending on the payment provider and financial institution.
Processing times may vary beyond our control.
If a call, chat, or consultation is interrupted due to a verified platform-side technical issue, VidvanTalk may, at its discretion:
Restore the deducted wallet balance,
Provide service credits,
Reschedule the session, or
Issue a refund where appropriate.
VidvanTalk reserves the right to refuse refund requests in cases involving:
Fraudulent activity
Abuse of the refund process
False claims
Chargeback abuse
Violation of platform policies
Appropriate legal action may be taken where necessary.
VidvanTalk may update this Refund Policy from time to time.
Any updates will be posted on the platform, and continued use of VidvanTalk constitutes acceptance of the revised policy.
If you have any questions regarding this Refund Policy or wish to request a refund, please contact:
VidvanTalk Support
Email: support@vidvantalk.com
We will make reasonable efforts to review and respond to all refund-related requests in a timely manner.
