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Terms & Conditions

Terms & Conditions

Terms and Conditions – VidvanTalk

Last Updated: June 2026

Welcome to VidvanTalk. These Terms and Conditions ("Terms") govern your access to and use of the VidvanTalk mobile application, website, and related services ("Platform").

By creating an account, accessing, or using VidvanTalk, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Platform.

1. About VidvanTalk

VidvanTalk is a technology platform that connects users with professionals, experts, and listeners from various fields, including but not limited to:

  • Doctors

  • Advocates

  • Human Resource Professionals

  • Software Developers

  • Career Mentors

  • Business Consultants

  • Teachers

  • Subject Matter Experts

  • Industry Professionals

VidvanTalk acts solely as a platform that facilitates communication between users and professionals.

2. Eligibility

To use VidvanTalk, you must:

  • Be at least 18 years of age, or

  • Have the consent of a parent or legal guardian where permitted by law

  • Have the legal capacity to enter into a binding agreement

You agree that all information provided during registration is accurate and up to date.

3. User Accounts

You are responsible for:

  • Maintaining the confidentiality of your account credentials

  • All activities conducted through your account

  • Keeping your account information accurate and updated

VidvanTalk reserves the right to suspend or terminate accounts that contain false information or violate these Terms.

4. Wallet and Recharge System

VidvanTalk operates on a prepaid wallet and recharge model.

Users may add funds to their wallet and use available balance to access paid sessions, consultations, chats, voice calls, video calls, or other services offered through the Platform.

Wallet balances are non-transferable unless required by applicable law.

5. Payments and Transactions

Payments are processed through authorized third-party payment providers.

By making a payment, you agree that:

  • You are authorized to use the selected payment method.

  • All payment information provided is accurate.

  • Transaction fees, taxes, and charges may apply where required.

VidvanTalk does not store sensitive payment information such as card numbers, UPI PINs, or banking credentials.

6. Refund Policy

Recharge amounts added to the wallet are generally non-refundable.

Refunds may be considered only in circumstances such as:

  • Duplicate transactions

  • Technical failures resulting in unsuccessful service delivery

  • Unauthorized transactions verified by investigation

  • Cases required under applicable law

VidvanTalk reserves the right to determine refund eligibility on a case-by-case basis.

7. Professional Services Disclaimer

Professionals available on VidvanTalk provide opinions, information, guidance, discussions, and consultation based on their personal knowledge, qualifications, and experience.

VidvanTalk does not guarantee:

  • Accuracy of advice

  • Completeness of information

  • Professional outcomes

  • Suitability of recommendations

  • Results from consultations

Users should exercise independent judgment before making any legal, medical, financial, educational, business, career, or personal decisions.

8. No Professional-Client Relationship

Use of VidvanTalk does not automatically establish:

  • Doctor-Patient Relationships

  • Attorney-Client Relationships

  • Employer-Employee Relationships

  • Consultant-Client Relationships

  • Fiduciary Relationships

Any such relationship, if applicable, exists solely between the user and the professional and not with VidvanTalk.

9. User Conduct

Users agree not to:

  • Violate any law or regulation

  • Harass, threaten, abuse, or intimidate others

  • Share false, misleading, or fraudulent information

  • Upload harmful software or malicious code

  • Attempt unauthorized access to accounts or systems

  • Use the Platform for illegal activities

  • Record, distribute, or publish private conversations without proper authorization

Violation of these rules may result in suspension or permanent account termination.

10. Professional Conduct

Professionals using VidvanTalk agree to:

  • Provide truthful profile information

  • Maintain professional behavior

  • Avoid misleading claims

  • Comply with applicable laws and professional standards

  • Respect user privacy and confidentiality

VidvanTalk reserves the right to suspend or remove professionals who violate these requirements.

11. Communication Services

VidvanTalk may offer:

  • Text Chat

  • Voice Calls

  • Video Calls

  • Messaging

  • Other communication features

Session quality may depend on internet connectivity, device performance, and third-party service availability.

VidvanTalk does not guarantee uninterrupted availability of communication services.

12. Verification of Professionals

VidvanTalk may verify professional credentials through documentation, licenses, certifications, work experience records, identity verification, or other methods.

However, VidvanTalk does not guarantee the authenticity, validity, or ongoing status of any professional credentials.

Users should perform their own due diligence before relying on any professional advice.

13. Intellectual Property

All content, software, trademarks, logos, graphics, designs, and materials associated with VidvanTalk are owned by or licensed to VidvanTalk.

Users may not:

  • Copy

  • Modify

  • Distribute

  • Reverse engineer

  • Reproduce

  • Commercially exploit

any part of the Platform without prior written permission.

14. Privacy

Your use of VidvanTalk is also governed by our Privacy Policy.

By using the Platform, you consent to the collection and use of information as described in the Privacy Policy.

15. Account Suspension and Termination

VidvanTalk may suspend, restrict, or terminate access to the Platform if:

  • These Terms are violated

  • Fraudulent activity is detected

  • Payment disputes occur

  • Security concerns arise

  • Required by law or regulatory authorities

Termination may occur without prior notice where necessary to protect users or the Platform.

16. Limitation of Liability

To the maximum extent permitted by law, VidvanTalk shall not be liable for:

  • Advice provided by professionals

  • User decisions based on consultations

  • Loss of profits

  • Business interruption

  • Indirect or consequential damages

  • Technical failures

  • Data loss

  • Third-party actions

Users access and use the Platform at their own risk.

17. Indemnification

You agree to indemnify and hold harmless VidvanTalk, its directors, employees, partners, affiliates, and service providers from any claims, damages, liabilities, losses, costs, or expenses arising from:

  • Your use of the Platform

  • Violation of these Terms

  • Violation of applicable laws

  • Disputes between users and professionals

18. Third-Party Services

The Platform may integrate with third-party services including payment providers, analytics services, communication providers, and cloud infrastructure providers.

VidvanTalk is not responsible for the availability, security, or performance of third-party services.

19. Modifications to the Service

VidvanTalk reserves the right to:

  • Modify features

  • Add or remove services

  • Update pricing

  • Change platform functionality

  • Discontinue portions of the service

at any time without prior notice.

20. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be posted on the Platform. Continued use of VidvanTalk after changes become effective constitutes acceptance of the revised Terms.

21. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan, India.

22. Contact Us

If you have any questions regarding these Terms and Conditions, please contact:

VidvanTalk Support
Email: support@vidvantalk.com

By using VidvanTalk, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.